Help Centre and Frequently Asked Questions
Yes! Everything is vegan and cruelty free on our website
We are an Online Vegan Shopping centre who makes it even easier for shoppers to find a wide range of Vegan & Cruelty Free products all in one place.
To enable people to buy things that don’t cause animal cruelty
Imagine your money is a vote. Please vote for compassion towards all living creatures.
Browse our Vegan Supermarket here
Thanks to some slick advertising, supported by a vast and very powerful industry, it’s not always easy to distinguish which products cause cruelty.
The meat and dairy industry are experts at this! Watch out for such slogans as ‘grass-fed’, high welfare, free-range, Red Tractor, RSPCA Assured etc. I have to be careful here but suffice to say, these items will NEVER be available in our Vegan Shopping Centre!
Another questionable statement that you may find on makeup, personal care products and perfumes is ‘This product has not been tested on animals’ Ah, but have the individual ingredients been tested on animals?
Or ‘We never test on animals’ Ok. but has the manufacturer commissioned a third party to test the product on animals, on their behalf?
Confused? Then make sure you buy your vegan makeup here!
Questions About Payment
Queries should be directed to the specific store who processed your order. You should have received an order confirmation email from them with all your order details and they will be more than happy to help.
Please note that Vegan Supermarket does not handle any payments.
Like your local shopping centre, it is the actual shop who you bought the product from that handles the payment transaction.
Any queries about non delivery should be reported IMMEDIATELY to the specific store who processed your order.
You should have received an order confirmation email from them with all your order details and they will be more than happy to help.
We closely monitor the performance of the shops in our vegan shopping centre.
Any queries about your delivery having damaged, missing or incorrect items should be reported IMMEDIATELY to the specific store who processed your order.
You should have received an order confirmation email from them with all your order details and they will be more than happy to help.
Simply click here to contact us
Every shop within our vegan shopping centre will have its own delivery information. Please read this carefully – especially when it concerns chilled or frozen food items! You can read this information by clicking on your chosen store.
Again, every shop in our shopping centre has it’s own policy regarding returns and exchanges. Please read this carefully before you buy. You can read this information by clicking on your chosen store.
How can I be sure that my personal and financial details are safe with Vegan Supermarket UK?
Vegan Supermarket UK does not take any financial or personal details from any shoppers.
Your purchase contract is with the store where you have bought your products and their customer security policy can be found on their website by clicking here.
We take a great deal of care by working with only companies with the highest standards and you can also see their reviews to give you even further confidence.
In the unlikely even that you think your details have been compromised, then you should immediately contact the Customer Services Dept at the company where you bought your products.